Terms & Conditions
iBottles.co.uk – Terms and Conditions that apply when you buy products from our
iBottles.co.uk is a trading name of CJK Packaging Limited. CJK Packaging Limited operate
the iBottles.co.uk site. We are a limited company registered in England and Wales under
company number 4721061 with our registered office at 34 Horderns Park Road, Chapel-enle-Frith, High Peak, Derbyshire., SK23 9SY.
Our main trading address is CJK Packaging Ltd., Bridgeholme Ind. Estate, Chinley, High Peak,
Our VAT number is GB673471812.
When you buy products from us you are agreeing to these terms and conditions below. We
have written this document in plain English, and under section headings, so that you can easily
navigate the document and understand the relationship between us.
Please read these terms carefully before placing your order. If you have any questions on
these terms, please contact us.
which sets out how we may use your personal data.
Orders are only confirmed when we issue a dispatch confirmation
Orders are only accepted when we issue you with a dispatch confirmation. This is
because we need to check your order for errors, and we need to check our stock. Our
website issues an automated "order acknowledgment" but this does not mean we have
accepted your order and are in contract. As a consumer, this means that the default 30
day delivery window specified in the Consumer Rights Act only applies from dispatch
(and so is not available from date of order), and if we reject your order you have no
contractual claim for compensation for sourcing substitute goods. You may not have
any claim against a credit provider under the Consumer Credit Act.
Your intended use of our products
We give various contractual promises in these terms about the products that we sell. However,
we can give no promise or guarantee that the products you buy are fit for the purpose for
which you intend to use them. In particular, we cannot guarantee that, where our product
is a container, that the container is suitable for use with any product or solution with
which you intend to fill into our products.
You are responsible for ensuring that our products are suitable for use with the
product/solution that you intend to house in our product, and that our products are
clean and free from contamination before being filled by you.
You are also responsible for ensuring that the product meets any required regulatory
standards for the product it will house before the product is filled.
We would advise you to order a small sample and test our products if you are in any
doubt about suitability for your intended purposes in light of the above.
Dip tubes on our trigger sprays, atomisers and pumps may need trimming to length.
1. Who can buy products from us via this website?
Sales via our website shop are for products advertised for sale on the website, and for bespoke
labelling of those products, where offered provided that contracts for bespoke labelling are
formed offline, but subject to these terms.
Products can be purchased for delivery in the UK, Northern Ireland, the Channel Islands and
most of Europe, and our current delivery locations are shown at
https://www.ibottles.co.uk/shipping/ along with our standard delivery costs. If your delivery
location is not shown, or is referenced as "contact us", then an order cannot be placed online.
We will send you a quote for shipping, and issue of an order acknowledgment by us constitutes
acceptance of your order subject to these terms.
Both business customers and consumers may purchase products from our website but
business customers and consumers have different rights when purchasing products from us,
as explained below.
Where you buy products wholly or mainly in the course of your trade, business, craft or
profession (i.e. where you intend to use our products in your own business) then regardless
of whether you are a limited company, partnership or individual, and regardless of the size of
your business (whether a large organisation or lifestyle business), then by placing your order
you are agreeing that you are a business customer for the purposes of these terms.
You are only a consumer for the purposes of these terms when the products which you
purchase from us are for your own personal use.
2. We don't give business customers all the same rights as consumers
We don't give business customers and consumers the same contractual rights. This is
because consumers have increased protection under English law.
For example, business customers can't cancel their orders, they have different rights where
there is a problem with a product and we don't compensate them in the same way for losses
caused by us or our products. Where a term applies just to businesses or just to consumers,
this is clearly stated in each section below.
3. If you are a business customer this is our entire agreement with you
If you are a business customer these terms constitute the entire agreement between us in
relation to your purchase. You acknowledge that you have not relied on any statement,
promise, representation, assurance or warranty made or given by us or on our behalf which is
not set out in these terms and that you have no claim for innocent or negligent
misrepresentation or negligent misstatement based on any statement in this agreement.
4. Where to find information about us and our products
You can find everything you need to know about us and our products on our website before
you order. We also confirm the key information to you in writing, by email, after you order by
issuing an dispatch confirmation.
5. We only accept orders when we've checked them
We contact you to confirm we've received your order by auto generated acknowledgement. However, we only accept your order when we issue a dispatch confirmation.
6. Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock,
because we can't verify your age (where the product is age-restricted), because you are
located outside the UK or other permitted delivery areas, as stated on our website, or because
the product was mispriced by us. When this happens, we let you know as soon as possible
and refund any sums you have paid.
7. When we charge you and when you pay us
We charge you when you place your order. If for any reason we are then unable to accept
your order you will be refunded in full.
We accept online payment in a secure environment by credit and debit card; we currently
accept Visa and MasterCard. We also accept payment via PayPal Secure Payments. All
transactions are shown in £ sterling. All prices quoted on this website are accurate at the time
of publication and are quoted in sterling (£) and where appropriate are inclusive of UK sales
tax (VAT) at the current rate but exclusive of delivery charges.
You may pay using any of the above methods. You confirm that the credit or debit card that is
being used is yours. All credit/debit cardholders are subject to violation checks and
authorisation by the card issuer. If the issuer for any reason refuses to authorise payment to
us, pre or post payment, we will not be liable for a delay or cancellation of your order.
8. We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control we contact you as soon
as possible to let you know and do what we can to reduce the delay. As long as we do this,
we won't compensate you for the delay, but if the delay is likely to be substantial you can
contact our Customer Service Team to end the contract and receive a refund for any products
you have paid for, but not received, less reasonable costs we have already incurred. To do
this you can contact us by email at: [email protected], by telephone to 01298 815 000, or
you can write to us at iBottles, Bridgeholme Industrial Estate Chinley, High Peak, Derbyshire,
SK23 6DX, United Kingdom. This right does not apply to bespoke products to which we have
applied labelling services (see section 13 below).
9. Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device, on our website, or
in our marketing or its packaging may be slightly different. All sizes, weights, capacities,
dimensions and measurements indicated on our website can be subject to minor tolerances.
10. Your legal right to change your mind
This section 10 only applies if you are a consumer and only for our standard products.
If you are a consumer, for most of our products bought online you have a legal right to change
your mind about your purchase and receive a refund of what you paid for it, including the
delivery costs. This is subject to some conditions, as set out below.
When you can't change your mind. You can't change your mind about an order for:
• Products to which we have applied bespoke labels for you (see section 13 below).
Where we have affixed labels, you don't have a legal right to change your mind
because these have been personalised for you and cannot be repurposed or re-sold
• products which are not returned in accordance with our returns policy, being in
perfect, unused condition and within all original packaging; and
• goods which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a product you must
let us know no later than 14 days after the day we deliver it. If the goods are split into several
deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact our Customer
Service Team: by email to: [email protected], by telephone to 01298 815 000, or you can
write to us at iBottles, Bridgeholme Industrial Estate Chinley, High Peak, Derbyshire, SK23
6DX, United Kingdom.
You have to return the product at your own cost. You have to return your product to us
within 14 days of your telling us you have changed your mind. Returns are at your own cost,
unless we offered free returns when you bought the product. You must send the product back
to us, using an established delivery service. If you do this you should keep a receipt or other
evidence from the delivery service that proves you have sent it and when you sent it. If you
don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund
you the price.
We only refund standard delivery costs. We don't refund any extra you have chosen to pay
for express delivery or delivery at a particular time, where you have requested that over and
above our standard option. We do refund express delivery costs where we only offered
express delivery for your order. This is because you did not choose to upgrade delivery in
We reduce your refund if you have used or damaged a product. As mentioned above, we
do not accept returns if the goods are not returned in perfect, unused condition and within all
original packaging and packed in the same way that they were dispatched to you. If you handle
the product in a way which would not be acceptable if you had purchased the product in an
"in-store" environment (i.e. other than what is necessary to establish the nature, characteristic
and function of the goods), then we reduce your refund, to compensate us for its reduced
When and how we refund you. If you tell us you've changed your mind about a product that
hasn't been delivered, we refund you as soon as possible and within 14 days. If you're sending
your product back to us, we refund you within 14 days of receiving it (or receiving evidence
you've sent it to us). We refund you by the method you used for payment. We don't charge a
fee for the refund.
11. You have rights if there is something wrong with your product
If you are a consumer and you think there is something wrong with your product, you must
contact our Customer Service Team: by email to: [email protected], by telephone to 01298
815 000, or you can write to us at iBottles, Bridgeholme Industrial Estate Chinley, High Peak,
Derbyshire, SK23 6DX, United Kingdom. We honour our legal duty to provide you with
products that are as described to you on our website (subject to the tolerances described in
section 9 above) and that meet all the requirements imposed by law.
If you are a business customer you recognise and agree that we are not the manufacturer
of the goods, and in the circumstances you acknowledge and agree that our warranty
responsibility shall be solely to pass on, to the extent that we are able to do so, the benefit of
any warranty that we receive in relation to goods from the supplier or manufacturer of those
Your remedies if you are a business customer. Unless any of the exceptions below apply,
if you give us notice in writing within a reasonable time of discovery that a product does not
comply with the business customer warranty and we are given a reasonable opportunity of
examining such product, and you return such product to us at your cost (which we will refund
if we find the products to be defective), we shall seek recourse from the supplier or
manufacturer of those relevant goods, and at their option, repair or replace the defective
product, or refund the price of the defective product in full and this will be your only remedy for
breach of the warranty. These terms shall apply to any repaired or replacement products
supplied by us.
Exceptions to business customers' warranty. We will not be liable for a product's failure to
comply with the business customer warranty if:
• you make any further use of such product after telling us it is non-compliant;
• the defect arises because you failed to follow our oral or written instructions as to the
storage, installation, commissioning, use or maintenance of the product or (if there
are none) good trade practice;
• the defect arises due to free issue labels provided by you, or other elements of any
labelling services which are your responsibility (see section 13 below);
• the defect arises because we followed any drawing, design or specification supplied
• you alter or repair the product without our written consent; or
• the defect arises because of fair wear and tear, wilful damage, negligence, or
abnormal working conditions.
This section does not apply for delivery of goods where we are providing labelling
services, see section 13 below.
All dates quoted for delivery are estimated delivery dates only and may be subject to change
and we can accept no liability for any loss or damage (whether direct or indirect) for delivery
at any time other than the estimated date for delivery. Any delivery timescales are
approximate. Orders may be delivered in more than one part. We do not accept any liability
for a delay in delivery caused by third parties, weather conditions or any other reason outside
of our reasonable control.
Our current delivery times are set out at https://www.ibottles.co.uk/shipping. If no delivery
timeframe is included here for your location then this will be confirmed in your order
acknowledgment for your delivery location (which is formed by an offline order as described
in section 1 above.
We will deliver goods to the delivery address specified by you at the time of submitting the
order to our website, in accordance with the delivery option chosen by you during the order
process.If you are a consumer, you will own your product once we have received payment
in full, and the product becomes your responsibility once it has been delivered to you.
If you are a business customer, ownership to the product will only pass to you when we
receive payment in full from you for the product, including delivery charges, and payment for
any other goods, products and services that we have supplied to you, and/or payment in full
of all other sums due from you to us, in which case ownership to the product shall pass at the
time of payment of all such sums. Risk in the products passes to you on unloading of the
products at the delivery address. You will be responsible for the care of the products once
they are unloaded at the delivery address.
Stock permitting, we aim to deliver orders within 3-5 working days (Monday to Friday
in the UK) of us receiving your order. In the event that an item is unavailable, or subject to
later delivery, we will notify you by email.
13. Labelling Services
When are labelling services available. From time to time, we may allow you the option of
adding labelling services to the products. This service consists of us applying your bespoke
labels to the products (which are either delivered by you to us for application, or which we print
on your behalf).
You may be able to enquire about labelling services online, but these are subject to a quotation
which we will discuss and agree with you. A contract for labelling services is only agreed
when we issue you an order acknowledgment in response to your acceptance of our quotation,
which will be concluded online. Our order acknowledgment will provide estimated times of
delivery and completion for labelled products.
Providing a product label. You will be responsible for uploading or emailing us a copy of
your final proof label for the product. We do not check labels for accuracy, and you are
responsible for making sure that the labels are correct before you send them to us, and that
they meet all required regulatory and legal standards. You must also tell us your instructions
for layout and positioning of the label at the same time as providing the proof to us.
Providing labels to us. Where you are providing labels to us which you will deliver for us to
fix to the products, then you must deliver these to our nominated premises at the date and
time specified by us, and by no later than one week from the scheduled start date of the
provision of the labelling services. You should deliver a suitable quantity of labels in excess of
the amount of products you have ordered, so as to allow for wastage. We are not responsible
for any failure or delay in delivering the agreed quantity of products where that has been
caused by defective labels that you provide, or by a shortage of labels that you provide.
Timeframe for labelling services. You acknowledge and agree that we cannot commence
the labelling services until such time as you have provided the proof of your label and/or the
labels themselves (where you are providing these). Any timeframes we give for delivery of
products where we are providing labelling are estimates only, and in particular these
timeframes will be impacted by any delay or failure of you to provide the proof and/or labels.
Tolerances in labels against the proof. Where we are providing label from your proof, we
will ensure that these will correspond in all material respects with proof that you provide, but
you recognise that this may be subject to minor tolerances (for example with regard to range
board for colours, text size etc.).
Our responsibility for labelling services. We give a contractual commitment that we will
provide the labelling services using reasonable care and skill.
Providing further labels for defective products. Where we have provided defective
products and these have been labelled with labels that you have provided, you acknowledge
that in order for us to rectify the defective products you will need to arrange for further labels
to be sent to us (at our cost). This might affect the timeframes by which we can delivery
replacement/repaired products to you.
14. We can change products and these terms
Changes we can always make. We can always change a product to reflect changes in
relevant laws and regulatory requirements, or to make minor technical adjustments and
improvements. These are changes that don't affect your use of the product.
We can end our contract with you whether you are a business customer or a consumer.
We can end our contract with you for a product and claim any compensation due to us if:
• you don't make any payment to us when it's due and you still don't make payment
within 5 days of our reminding you that payment is due;
• you don't, within a reasonable time, either allow us to deliver the product to you or
collect it from us.
If you are a business customer, in addition to our rights under the previous condition, we
can also end our contract with you, without affecting any other right or remedy available to us,
with immediate effect by giving written notice to you if:
• you take any step or action in connection with your entering administration,
provisional liquidation or any composition or arrangement with your creditors (other
than in relation to a solvent restructuring), obtaining a moratorium, being wound up
(whether voluntarily or by order of the court, unless for the purpose of a solvent
restructuring), having a receiver appointed to any of your assets or ceasing to carry
on business or, if the step or action is taken in another jurisdiction, in connection with
any analogous procedure in the relevant jurisdiction;
• you suspend, or threaten to suspend, or cease or threaten to cease to carry on all or
a substantial part of your business; or
• your financial position deteriorates so far as to reasonably justify the opinion that your
ability to give effect to the terms of the contract is in jeopardy.
If you are a business customer, on termination of our contract with you, you shall:
• immediately pay to us all of our outstanding payments due to us and interest and, in
respect of products supplied but for which no invoice has been submitted, we shall
submit an invoice, which shall be payable by you immediately on receipt; and
• return all products which have not been fully paid for. If you fail to do so, then we may
enter the your premises and take possession of them. Until they have been returned,
you shall be solely responsible for their safe keeping and will not use them for any
purpose not connected with our contract with you.
Termination of the contract shall not affect any rights, remedies, obligations and liabilities of
the parties that have accrued up to the date of termination.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
• Unexpected. It was not obvious that it would happen and nothing you said to us
before we accepted your order meant we should have expected it (so, in the law, the
loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the
steps set out in section 5 above.
• Avoidable. Something you could have avoided by taking reasonable action,
including following our reasonable instructions for use.
• A business loss. It relates to your use of a product for the purposes of your trade,
business, craft or profession (see below Our liability to business customers).
Our liability to business customers
If you're a business customer, then (except in respect of the losses that we say we never
• we shall not be liable to you, whether in contract, tort (including negligence), breach
of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential
loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any
contract between us, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, shall be limited to the total sums paid by you for products
under such contract.
Nothing in these terms shall limit or exclude our liability for:
• death or personal injury caused by our negligence, or the negligence of our
employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2
of the Supply of Goods and Services Act 1982; or
• defective products under the Consumer Protection Act 1987; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.
No implied terms about goods. Except to the extent expressly stated above as applying to
business customers, we exclude all terms implied by sections 13 to 15 of the Sale of Goods
Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.
15. You have several options for resolving disputes with us
Our complaints policy. Should you wish to make a complaint, please put it in writing and
post or email it to the following details: by email to: [email protected], by telephone to
01298 815 000, or you can write to us at iBottles, Bridgeholme Industrial Estate Chinley, High
Peak, Derbyshire, SK23 6DX, United Kingdom.
Any complaint made should include:
• Contact details of the Complainant (including postal and e-mail address).
• The subject of the complaint.
• Date of purchase and details of product purchased.
Complaints should be made immediately of the Complainant becoming aware of the grounds
for a complaint.
How we will handle complaints. As soon as a formal complaint has been received, we will
aim to acknowledge receipt within 3 working days. We will look to respond within 7 days from
receipt of complaint following our investigation.
Please note that if the details of the complaint are not clear and concise and there is ambiguity
about what the subject matter is, the Complainant will be asked to clarify certain points.
Resolving disputes without going to court. Alternative dispute resolution is an optional
process where an independent body considers the facts of a dispute and seeks to resolve it,
without you having to go to court. You can submit a complaint to Retail ADR through their
website at https://www.retailadr.org.uk/ and if you're not satisfied with the outcome you can
still go to court.
You can go to court. These terms are governed by English law and wherever you live you
can bring claims against us in the English courts. If you live in Wales, Scotland or Northern
Ireland, you can also bring claims against us in the courts of the country you live in. We can
claim against you in the courts of the country you live in.
16. Other important terms apply to our contract
Nobody else has any rights under this contract. This contract is between you and us.
Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on
ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other
authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not
immediately chase you for not doing something (like paying) or for doing something you're not
allowed to, but that doesn’t mean we can't do it later.
If you create an online account on our website. You are responsible for maintaining the
confidentiality of your account and password and for taking all reasonable measures to protect
and prevent access to your account. You agree to accept responsibility for all activities that
occur under your name and password. If you believe your account is being hacked please
contact us immediately. If you forget your password we will reset it upon request and send it
to the email address you supplied to us upon registration. Your account can be cancelled by
contacting us at: by email to: [email protected], by telephone to 01298 815 000, or you
can write to us at iBottles, Bridgeholme Industrial Estate Chinley, High Peak, Derbyshire, SK23
6DX, United Kingdom.
Use of this website. While we take all reasonable steps to ensure a fast and reliable service,
we do not guarantee that your use of this website will be interruption or error free and we are
not be responsible for any disruption, loss of or corruption of any data or download. Further,
we are not be responsible nor liable for your use of any other websites which you may access
via links within this website, we do not control these websites and are not responsible for their
Intellectual property rights. The contents of this website including pictures, designs, logos,
photographs, text written and other materials are the copyright, trademark, registered
trademark or other intellectual property of CJK Packaging Limited or its content and
technology providers or their respective owners. All rights are reserved. The copying,
modification, distribution, reproduction, or incorporation into any other work of part or all of the
material available on this website in any form is prohibited, save that you may copy, print or
download extracts of the material on this website for the sole purpose of using this website or
placing an order with CJK Packaging Limited